Patients Rights and Responsibilities

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

 

We Will:

  • Ensure our patients have 24-hour access to medical support.
  • Aim for you to have access to a suitably qualified medical professional within 48hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern. The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask you some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it is ex-directory.

As Patients, you are responsible for your own health and that of dependants. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Health Rights Information Scotland (HRIS) is a project based within the Scottish Consumer Council and funded by the Scottish Executive Directorate of Health and Wellbeing. It is a joint initiative to raise the quality of information available to patients in the NHS.

HRIS produce information for patients about their rights, about how to use NHS services, and about what they can expect from the NHS. As this information is relevant to all patients in Scotland the information is produced on a national basis for the use throughout the NHS. NHS boards are responsible for distributing the publications.

The aim of the initiative is to give patients a better understanding of their rights and choices and to make them more confident making decisions about their health and interacting with NHS staff. 

Further information about HRIS and copies of the patient information leaflets is available at –

http:/www.hris.org.uk/index.aspx?o=1113