Complaints

The Practices have a Complaints Procedure in place, copies of which can be obtained from each Practice at reception.  Islay Medical Practice aims to provide the best possible care and services but sometimes things do go wrong.  If you have not been satisfied with any aspect of the care or service you have received please let us know as soon as possible.

There are a number of ways to make a complaint or raise a concern with the Practice:

• In the first instance you may wish to speak to a member of staff, the duty GP or alternatively to the Business Manager (Alan Beresford). We hope that most problems can be sorted out quickly and easily in this way, at the time they arise.

• If you wish to make a formal complaint, please do so either by post or via e-mail, marked for the attention of Alan Beresford.